Refund Policy
Refund Policy for CameraHouseInstall.com
Effective Date: April 3, 2025
At CameraHouseInstall.com, we are committed to providing excellent products and customer service. As we utilize Doba.com for dropshipping fulfillment, please review the following Refund Policy carefully. It outlines the process for returns, exchanges, and refunds in relation to the third-party fulfillment service provided by Doba.com.
To align the Refund Eligibility with Doba.com’s policies, here’s an updated section of the Refund Policy, taking into account Doba’s specific requirements for refunds and returns. Note that you will need to confirm the details from Doba.com, as their policies may change over time.
Here’s a draft based on general Doba policies:
1. Refund Eligibility According to Doba.com
As CameraHouseInstall.com uses Doba.com for dropshipping fulfillment, our refund and return policies are in accordance with Doba’s terms. The eligibility for refunds and returns will depend on Doba.com’s policies, which include the following key points:
Defective or Damaged Items:
If the product you received is defective or damaged, you are eligible for a refund or replacement. You must notify us within [insert number of days] of receiving the product, and provide evidence such as photos of the damaged or defective item.Incorrect or Missing Items:
If you receive the wrong item, or if an item is missing from your order, you must notify us within [insert number of days] of receiving the product. Doba.com will assist in processing a return and issuing a refund or replacement.Order Cancellation:
Orders can be canceled within [insert number of hours/days] of placing the order, provided the item has not already been processed or shipped by Doba.com. If the order has already been shipped, it cannot be canceled, and you will need to follow the return process.Non-Defective Returns:
For non-defective returns (e.g., change of mind), Doba.com generally does not accept returns unless the product is unused, unopened, and in its original packaging. Returns for non-defective items are subject to the supplier’s policies, and you may be responsible for return shipping costs. The refund will be processed once Doba.com receives the returned item and approves the condition.Product-Specific Restrictions:
Certain products may have specific return restrictions, such as perishable items, custom products, or opened electronics. These products are typically not eligible for return or refund.Return Window:
Doba.com typically allows returns within 30 days of receipt for most products. However, this may vary based on the specific supplier and product category. Always check the product’s return policy during checkout for any specific return windows.
For full details about Doba.com’s refund policy, please refer to their official Refund Policy Page.
2. How to Process a Refund or Return
If you are eligible for a return or refund under Doba’s policies, please follow these steps:
Contact CameraHouseInstall.com: Reach out to our customer service team at support@camerahouseinstall.com within the allowed return window.
Provide Necessary Information: Include your order number, a description of the issue (e.g., defective or incorrect product), and any relevant photos (if applicable).
Return Authorization: Once your request is reviewed, we will provide you with return instructions and any necessary return authorization numbers (if applicable). Please note that return shipping fees for non-defective items may be your responsibility unless the return is due to an error on our part.
Return to Doba’s Fulfillment Partner: For eligible returns, you will be instructed to return the product directly to the Doba fulfillment center or the supplier, as specified by the return instructions.
Refund Processing: Once Doba.com receives the returned item and it is confirmed to be in eligible condition, a refund will be processed to your original payment method.
This updated version now includes the link to Doba’s official Refund Policy, providing full transparency to your customers on how returns and refunds are handled via the dropshipping process.
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